Terms and Conditions
1. Introduction
Welcome to OT24. These Terms and Conditions govern your access to and use of the OT24 website and mobile application.
OT24 provides a digital platform that allows residents, property owners, and tenants to browse maintenance services and submit service requests for homes, apartments, or buildings. By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with these terms, please refrain from using the OT24 platform.
2. Description of Services
OT24 provides a platform where users can:
Browse available home and building maintenance services
View service descriptions and details
Submit maintenance requests
Track service request status
Communicate with service providers if required
Users can browse services without registering. However, an account may be required to request services or track service requests.
3. User Accounts
To create a maintenance request, users may be required to register and provide accurate information, including:
Name
Mobile number
Address or property details
This information is necessary for service coordination and communication.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
OT24 reserves the right to suspend or terminate accounts that provide false information or misuse the platform.
4. Service Requests and Booking
When a user submits a maintenance request:
The request will be reviewed and scheduled by the service team.
Service availability may depend on location, timing, and technician availability.
OT24 may contact the user to confirm details before providing the service.
Submitting a request does not guarantee immediate service and is subject to confirmation.
5. Pricing and Payment
Service prices may vary depending on:
Type of service
Scope of work
Location of the property
Required materials or additional labor
Pricing may be displayed in the app or provided after reviewing the request.
Payments may be collected through:
Online payment methods
Cash on service completion
Other approved payment methods
OT24 reserves the right to update service prices at any time.
6. Cancellations and Rescheduling
Users may cancel or reschedule service requests within a reasonable time before the scheduled service.
OT24 reserves the right to cancel or reschedule services due to:
Technician availability
Weather conditions
Safety concerns
Unforeseen circumstances
Users will be notified if a service needs to be rescheduled.
7. User Responsibilities
Users agree to:
Provide accurate service details
Allow reasonable access to the service location
Maintain safe conditions for technicians performing the service
OT24 will not be responsible for delays or service limitations caused by incomplete information or restricted access.
8. Limitation of Liability
OT24 will make reasonable efforts to provide professional and reliable services. However, OT24 shall not be liable for:
Indirect or incidental damages
Delays caused by external factors
Issues beyond our reasonable control
All services are provided based on the information provided by the user at the time of the request.
9. Intellectual Property
All content on the OT24 platform including:
Logos
Text
Images
Design
Software
is the property of OT24 and may not be copied, reproduced, or distributed without prior written permission.
10. Privacy
OT24 respects your privacy. Personal information collected through the platform is used only for:
Processing service requests
Customer communication
Service improvement
User data will not be shared with third parties except when required to complete requested services or comply with legal obligations.
11. Modifications to Terms
OT24 reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on the website or application.
Continued use of the platform after changes indicates acceptance of the updated terms.
12. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising from the use of the OT24 platform will be subject to the jurisdiction of the UAE courts.
13. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Email: support@ot24.ae
Website: https://ot24.ae